Epic Touch Print (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or place an order with us.
1. Information We Collect
We may collect the following information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information
- Order details and customization requests
- Uploaded images, artwork, logos, and design files
- Website usage data, including IP address, browser type, and device information
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Communicate order updates and shipping information
- Improve our products, services, and website experience
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
3. Custom Artwork & Uploaded Content
Any artwork, images, logos, or designs submitted by customers are used solely for order fulfillment and production purposes. We do not claim ownership of customer-submitted content.
4. Payment Security
Payments are processed through secure third-party payment providers. Epic Touch Print does not store complete credit card or payment details on its servers.
5. Cookies & Analytics
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience. You may disable cookies through your browser settings, although some website features may not function properly.
6. Information Sharing
We do not sell, rent, or trade personal information to third parties. We may share information only with trusted service providers such as payment processors, shipping carriers, and technology partners when necessary to provide our services.
7. Data Retention
We retain customer information only for as long as necessary to fulfill orders, provide support, comply with legal obligations, resolve disputes, and enforce our policies.
8. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent for marketing communications
To exercise these rights, please contact us using the information below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.
10. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us through the contact details provided on the Epic Touch Print website.
By using our website, you consent to the collection and use of information as described in this Privacy Policy.